Frequently Asked Questions

Property Owners

  • At Classic City Real Estate, we offer personalized and high quality management with sincerity, authenticity and honesty.

    Other companies often have many hidden fees associated with their agreements such as high leasing and renewal fees, but we are completely transparent and fair with our costs. Many companies offer high referral fees to other agents at the cost of charging you. We do offer referral fees to agents, but not by passing that cost onto our owners!

  • Your management fees pay for a lot!

    Marketing & Leasing
    We guarantee to market and lease the property you were shown at the best state possible. Our properties are listed in multiple rental websites, which gives us many applications to review. But we always choose the most qualified tenant for your properties.


    Assisting Qualifying Tenants
    As much as it sounds scary, we do a background and credit check to prevent evictions and to ensure our business with you and your stay with our properties. We pay any out-of-pocket expenses to ensure our qualified tenants have a good credit and stable income.


    Move-In & Move-Out Services
    To ensure that everything is in good condition for you, we guarantee an inspection before you move in and after you move out. We offer a detailed report of the conditions if there are deductions on your security deposit to help you understand the property’s conditions.


    Management Services
    To help manage your new home, we provide services such as replacing air filters and cleaning the gutters. We may hire the best to provide services to demonstrate our reliability and provide the best service to help you enjoy your home.


    Financial Management
    To ensure full transparency, we send out a financial report to all the owners of the financial status of the property. We also pay out of the owner’s funds to bills such as water, sewer, and gas.


    Legal
    We want to provide the best for our owners, and will hire the best, qualifying attorney for any contested legal proceedings involving the property. We also offer to produce documents, speak in hearings, and be a witness for a contested legal proceeding.

    1. The entire property must be clean and emptied of all personal belongings. Discard property that the garbage trucks will not pick up, i.e. mattresses, couches, etc. We recommend donation.

    2. No damage to the property beyond normal wear and tear must be present.

    3. The range and hood should be clean and free of grease grime and stains. Drip pans, rings, and space under the burners must be clean.

    4. The fridge must be defrosted, all food removed, inside and outside cleaned.

    5. All kitchen cabinets and counters must be free of debris and cleaned, cabinets emptied, and sinks scoured.

    6. Bathroom cabinets and closets must be empty and clean. Tile, tub and shower stall must be clean and free of any hair, soap, scum and mildew.

    7. No marks, holes or scratches on walls. Please remove all hardware from walls, spackle all holes and paint with exact matching paint. If paint doesn’t match do not try to paint. Our professionals will paint the entire wall.

    8. All ceiling fans, light fixtures and globes must be clean and burned out light bulbs replaced.

    9. All vinyl, tile, and wood floors swept and mopped and free of debris and stains. Carpets cleaned, steamed and free of major stains.

    10. Balcony/patio free of debris and swept, pressure washed if needed and porches, decks, and fencing must be in good repair.

    11. All windows and doors must be closed and locked with screens in place and fully intact. All blinds cleaned and in working order, curtains and other window dressings removed. All windows must be operational to meet safety codes; broken or cracked panes replaced.

    12. All keys must be turned over to CCRE, including mailbox keys, pool keys, gate remotes, garage openers and any other keys to interior doors, etc.

    13. All utilities should remain on and in the owner’s name until tenants move in.

    14. Air filters should be new and information about how often to change and location of filters conveyed to CCRE.

    15. Property must be free of pests such as cockroaches, centipedes, mice, etc.

    16. All bedrooms and kitchens must have smoke and CO detectors and if the home uses gas, there must be a fire extinguisher under the kitchen sink.

    We will also include a free professional grade photo shoot and floor plans when you sign a management agreement with us!

  • This is a secure form that tells us more about your property. Once this is submitted, please send us an email (ccreathens@gmail.com) to ensure we’ve received it and can begin working on your agreement.

    Click here

  • All of our owners will access this information through their online owner’s portal. Please see the documents below for details about getting your account established, making owner contributions, receiving payments, signing leases, and more:

    https://www.appfolio.com/help/owner-portal (English)

    https://www.appfolio.com/help/online-portal-es (Spanish)