Frequently Asked Questions
prospective tenants
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Yes! Please email us at ccreathens@gmail.com. You can also text us at 206-717-8889. Just let us know what your availability is like and we’ll get something scheduled. If the house is currently occupied by tenants, we give them a minimum of 24 hours notice for tours so scheduling a couple of days out is best.
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Applications for our available properties can be found here. There is a $50 application fee. We highly recommend touring a property before submitting an application.
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We will need applications from all parties who wish to be tenants. If we need an additional cosigner application, we will let you know once we receive your tenant application.
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We lease by the property, not by the bedroom. This means there will be one lease per property and all lessees are equally responsible for the lease.
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Yes! While it is up to the discretion of the owner of the property, pets are allowed in most properties we manage, with some restrictions that vary by owner and property.
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Yes. Once we issue a lease and all parties sign, the reservation fee/security deposit must be paid in order to make the lease official. This can be paid online through your Appfolio account which will be created when you sign the lease. Each tenant can pay a portion of the fee/deposit or it can all be paid in one sum.
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After the lease is official and before your move-in there are a few things that you’ll need to take care of:
Make sure your utilities are set up and scheduled to be connected on your move in date. We will send you an email with the contact information for the utility companies you will need to get setup with.
Make sure your Appfolio account is set up so that you can receive communications from us regarding your move in.
Pay your first month’s rent and pet fees prior to your move in day. We will not be able to complete your move in if these have not been paid.
Current tenants
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About a week before you move in, you will receive a an email from us with specific instructions regarding your move in. Here are the highlights:
Keys: As long as all of your first month’s rent and pet fees have been paid, you will receive a lockbox code the morning of your move in. This will allow you to access the house on your own schedule.
Inspection: Prior to your move in, a member of our team will have completed a move in inspection report in order to document the state of the house at the time of your move in. We take detailed notes and take photos of any issues. This will be used at the time of your move out to help determine any damages beyond normal wear and tear of the house. You will receive an email with the inspection and can let us know anything you see that we may have missed. We will then amend the inspection and resend it to your for signature.
Maintenance: Any maintenance issues flagged (🚩) in the move in inspection will be used to create a work order for our vendors to take care of as soon as possible. If there are any flagged items in the inspection you will receive notification from us when we get a vendor scheduled to complete repairs. Any maintenance issues not noted in the inspection can be submitted as a maintenance request through your tenant portal.
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Rent can be paid through your Appfolio tenant portal. Most tenants set up their portal during the application and lease signing process. Please see the below guide for details on setting up your portal and starting payments. There is no fee for online payments as long as you link to your bank account. Credit and debit card payments are charged a fee.
English:
https://www.appfolio.com/help/online-portal
Español:
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Rent is due on the 1st of each month and is considered late and subject to a late fee after 5 pm on the 5th of each month. The late fee is 10% of what is due.
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It is up to the discretion of each owner whether or not they will allow subletting, though generally it is not allowed. Please contact us for more information.
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You may contact us to ask about providing you with lock out services, though we are not always immediately available to provide this service. If we are able, the fee is $60.00 and is due at the time of service.